Desktop Support Engineer; 12mth fixed Term, HUll, East Yorkshire


Desktop Support Engineer – Windows & Office, 12 month fixed term – Hull, East Yorkshire £25,000 pa

This role starts on July 15th 2019 and will run for 12 months.

To provide technical support; answering support queries either onsite or via phone or email.

· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

· To take ownership of user problems and be proactive when dealing with user issues.

· To log all calls on the call logging system and maintain full documentation.

· Respond to enquiries from clients and help them resolve any hardware or software problems.

· Maintain a log of any software or hardware problems detected.

· Support users in the use of Computer equipment by providing necessary training and advice.

· To escalate more complex service issues to the relevant IT personnel.

· Troubleshooting & Problem Solving of Workstation related problems

· Maintaining Asset Register of all IT equipment in IS Workshop and Department

· Managing and maintaining Workstations 7/8/10

· Implementing workstations 7/8/10

· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

· Installation and Support of Network & Local Printers

· Basic MS Active Sync & Blackberry knowledge

· Setups of iPad, iPhone and Android devices

· Ability to do remote support (Tools will be provided)

Technical and other Requirements:

– Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

– Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

– Outstanding Client Service Skills

– Administration experience of MS Active Directory users & groups, policies and management concepts

– 2 Years of experience in Desktop Support

– Effective communication in English